Kiinos: Building an NPS Platform from Inception to Reality

Embarking on a journey from concept to creation, we crafted a revolutionary NPS platform that empowers businesses to measure and enhance customer satisfaction.

Kiinos

Venturing into the realm of digital product creation is often accompanied by a sense of uncertainty. For entrepreneurs embarking on their maiden voyage into this domain, a barrage of questions inevitably arises: Where does one begin? What are the initial steps to take?

These were the very questions that Nelson and José grappled with, when they sought our guidance in crafting Kiinos, their brainchild. Throughout this transformative journey, we empowered them to embrace the inherent uncertainties and relish the process of bringing their first digital product to life.

Client

Kiinos, Miami, FL.

Deliverables

Digital Product Guidelines / Custom Android App / Custom iOS App / Custom Web App

Technologies

Vuejs, Nuxtjs, Tailwindcss, Vuetify, NestJS, Flutter

Category

Digital platforms / Digital Product Development

The Challenge

Our journey began with a seemingly straightforward concept: developing a tool to measure net promoter score (NPS). However, as we delved deeper into the world of NPS and the available products in the market, our vision expanded. We recognized a unique opportunity to empower entrepreneurs and small businesses through the transformative power of QR codes.

Our research revealed a gap in the market, an underserved niche where entrepreneurs and small businesses lacked easy access to effective NPS solutions tailored to their specific needs. This realization ignited our passion to create Kiinos, a revolutionary platform designed to democratize NPS and empower businesses of all sizes to leverage its power for growth and success.

Empathy-Driven Design

At the heart of Kiinos' creation lay a deep understanding of the challenges faced by small business owners in fostering meaningful customer connections. We recognized that NPS, while a powerful tool, could be daunting for non-technical users. Thus, we embarked on a journey of empathy-driven design, immersing ourselves in the world of small businesses to uncover their unique needs and pain points.

The Process

Creating a white-label product with a bold yet friendly personality to empower the brand of Kiinos' customers was at the core of the development process.

Our journey into Kiinos' design began with crafting a visual language that would embody the platform's core values: gratification, discovery, interest, and comprehension. We envisioned a design system that would not only enhance usability but also foster a sense of delight and engagement for our users.

Our commitment to simplicity was paramount. We stripped away unnecessary complexities, prioritizing clean lines, intuitive layouts, and a user-friendly interface. Our goal was to create a design system that would empower users, regardless of their technical expertise, to navigate Kiinos seamlessly and efficiently.

Harnessing the Human Touch:
Using Characters that Resonate with Audiences

We used the open peeps library, created by Pablo Stanley to mix and match the characters in the UI

The Result

Creating an elegant UI for people from diverse backgrounds

We crafted a product that speaks to their diversity, aspirations, and experiences, ensuring that the product felt authentic and relatable. The brand's bold personality shone through, yet the overall experience remained approachable and welcoming.

Final Thoughts

The Power of Human Connection in a Digital World

With Kiinos, we had the privilege of embodying our core value of "products for real people, not stereotypes" throughout the entire development process. Every step reinforced the significance of this philosophy, guiding us to create a product that truly resonated with its users.

From the initial research phase to the final touches on the mobile and web versions, we remained laser-focused on the needs, aspirations, and emotions of our target audience. We immersed ourselves in their world, understanding their challenges, motivations, and the unique nuances of their daily lives.

Kiinos stands as a testament to our unwavering commitment to user-centered design. It is a product that not only addresses the functional needs of our users but also connects with them on a deeper, human level. This connection is the driving force behind Kiinos' success, empowering businesses to foster meaningful relationships with their customers and achieve look forward to the future.

Collaborating with Pixela has been an exceptional experience. Their team has played a crucial role in the creation of our Kiinos app, covering both the web version and the mobile apps for Apple and Android. Their role exceeded that of simple developers; they became essential strategic advisors at every stage of the project. From the conception of the idea to its execution, their personalized approach and technical knowledge were essential to transforming our vision into reality. Their demonstrated commitment has made Pixela my trusted team for future initiatives. I highly recommend them if you are looking for a team that combines technical skill with a deep understanding of current technology trends

— Nelson Mesias, Kiinos Co-Founder

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